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FAQ
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FAQ


What is your minimum order requirement?

We provide custom lapel pins no minimum order requirement. If you’re looking for a no-minimum pin producer, we’re one of the few folks who do that. Still, we recommend that if you’re going the through trouble to order one, you might as well have a dozen or more made — your sales representative would be happy to show how the per-price unit goes down tremendously after even ten items. That’s because we spread the cost of your unique custom pin’s set-up across however many that you order.



I have no artwork, can you help?

Yes, absolutely! We offer FREE art and design services with every order!



After I place my order, when will I receive my pins?
Our delivery times range between one and four weeks after receipt of an order and approval of artwork (please refer to the appropriate item on this website for the normal delivery times listed). However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements.



What if I need to make changes or cancel my order after it's in production?

Any changes or cancellations are subject to charges based on costs incurred up to time of your request. No change is accepted once an order is in production. It will be processed as a new order.



How should I supply my own artwork to you?

Most preferred format is Illustrator or .eps vector artwork and all fonts converted to outlines/curves. We also except .jpg, .pdf, .tiff, .png, .psd or .bmp files (please enlarge artwork 4 times larger than the pin size). We highly recommend the use of Pantone Matching System colors in your art in order to reproduce the colors you require. For our Digital Pins, artwork should be at least 300 dpi or higher.



Will I receive an art proof before you produce my pins?

Yes, we typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.



Do you offer a guarantee?

Yes! We feel our 100% money back guarantee is the best in the industry. We guarantee all our products to be of the finest quality and superior craftsmanship. If for any reason, you are not completely satisfied with your purchase, we will either promptly refund your investment cost in full, or re-make your order FREE OF CHARGE—whichever you prefer, no questions asked.



What are your payment terms?

Payment is required with order. We accept Visa, MasterCard, American Express, Discover, check or money order.



How will you ship my order?

All orders are shipped via UPS free of charge to the continental USA. For shipments outside of the USA, please contact us for shipping rates.



What back attachment will come with my pins?

All pins include a butterfly clutch. Additional attachment options are also available.



How will my pins be packaged?

All pins are individually poly bagged. Alternative packaging is also available.



About us

CustomLapelPins is a supplier of custom metal products: pins, coins, buckles, buttons, finisher metals, key chains, and banners. Even if it is not listed here we have sources for so much more, give us a call and we will take care of you. CustomLapelPins was founded in 2003 as a website designed to buy, sell and trade Disney pins and Olympic...More

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